FAQ

+ Who is Triton Rain?

Head over to the About Us page to see our story!

+ What Payment methods do you accept?

We accept all major Credit Cards (Visa, MasterCard, American Express).

Triton Rain also offers express checkout through: Paypal, Apple Pay, and Google Pay.

+ Do you offer shipping to my Country?

We offer shipping to most Countries!

For more information, please refer to our Shipping Page.

+ What currency are your prices displayed in?

All orders are processed in Canadian Dollars ($ CAD).

By default, prices listed are also in CAD, however, you can view prices in your local currency as well via the currency selector on the bottom of the page.

Canadian orders are subject to their respective Provincial PST/GST/HST rates. These will be calculated at checkout.

For additional information, please see this page.

+ Will I pay Duties and/or Taxes?

Please see our Taxes and Duties section.

+ Do I need an account to complete an order?

An account is not needed* to complete an order. However, by creating an account on tritonrain.com we are able to maintain an updated record of your order history and tracking information, as well as keep you up-to-date with our newsletter and special promotions as they become available. We often have promotions that are exclusive to our members and followers.

If you would like to create an account and join the awesome Triton Rain community, you can do so HERE.

*Note: an email is required to checkout as a guest.

+ I'm not sure what size to purchase, can you guys help me out?

From the Product Page, you can click the "Size Chart" button to pull up a comprehensive table outlining the sizes.

Still not sure? Let us take a crack at it!

Shoot us an email to info@tritonrain.com and we'll do our best to help you out.

Please note that any "suggestions" that we provide are only recommendations, all purchases are the customers responsibility and are still subject to our standard Return/Exchange Policy.

+ How long does my order take to process and how can I track it?

Typically, we ask our customers to allow us 1-3 business days of processing time to dispatch any orders. 

However, in the case that the selected product is on back-order, processing/fulfillment time may vary. Please see any 'Shipping Notices' displayed on the product page.

Once shipped, you will be sent a confirmation to the Email used to place the order. If you had selected a shipping method that includes Tracking, a Tracking # and instructions will also be included.

+ I recently placed an order, can I cancel or modify it?

To request a modification or cancellation to your recently placed order, please contact us at orders@tritonrain.com as soon as possible.

Once an order is placed, we cannot guarantee that it will be modified or cancelled prior to dispatch.

+ Does Triton Rain offer price adjustments?

If a purchase made on tritonrain.com in the past Seven (7) Days includes an item* that has been marked-down and is currently available at a lower price than that at which it was purchased at, you may be eligible to receive a price adjustment.

*This excludes products available at a lower price as part of a site-wide promotion, or Coupon Code application.

+ What is your Return Policy?

Our complete Return/Exchange Policy can be reviewed HERE.

+ Why did I receive an email from Triton Rain requesting additional information?

Occasionally we require additional information if an order placed has been flagged by our system a potential risk of Fraudulent Activity. We use any additional information for no purpose other than to verify and confirm the identity of the customer placing the order, and we do not share or store this information.

Triton Rain Inc. reserves the right to cancel any orders which are deemed at high risk of fraud.

+ Why was my order cancelled?

Triton Rain Inc. reserves the right to cancel any orders which are in breach of our Terms and Conditions or which are deemed at high risk of fraud.

+ How can I stay up to date with Triton Rain?

We're glad you asked!

We recommend you follow us on Instagram, Twitter, and Facebook. You can also CREATE AN ACCOUNT to subscribe to our email newsletter.

+ I have an unanswered question, how can I contact you guys?

Feel free to contact us HERE.

Our typical response time is within 24 hours of the next Business Day for all non-order related inquiries.